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Travel & Hospitality Leaders Forum
18-19 June, 2018
Fairmont Le Montreux Palace Montreux | Switzerland
Join the network of the Travel & Hospitality Leaders Forum* – Marketing and Branding Leaders, Technology and Digital Director and Heads of Customer Experience from leading organisations in the travel and hospitality industry. Unite and actively collaborate with the travel and hospitality professionals driving innovation in their sectors.
Attendees will benefit from visionary keynote presentations, real-life case studies and interactive sessions at the Travel & Hospitality Leaders Forum taking place at the Fairmont Le Montreux Palace Montreux on 18-19 June, 2018.
MARKETING LEADERS STREAM
Antoine Dubois, SVP Marketing Global Strategy, AccorHotels
Pablo Gago Quiroga, Global Sales & Marketing Director, Room Mate Hotels
KEY TOPICS
Distribution Universe – Optimising global distribution channels to effectively reach audiences, form fruitful partnerships and grow direct profits
Digital Marketing Jigsaw – Seizing the opportunities of the digital revolution to bring brands closer to customers, encourage engagement and win over sophisticated audiences
Time to Read Minds – Meticulously identifying customers’ preferences in the age of hyper-personalisation to create compelling experiences, get competitive differentiation and build trust
Digital Revenues – Leveraging innovations to tackle new consumption models, build unique value propositions and turn empowered customers into devoted fans
Innovation Rollercoaster – Driving steady innovation through selecting the most relevant upgrades that secure benefits for all stakeholders and prioritise corporate objectives
Data-Driven Highway – Getting smart about data science to get under the customers’ skin and speed-up the creation of personalized offerings to enhance loyalty
Contact us: Leyanad@marcusevanscy.com
WHY ATTEND
COST-EFFICIENT EXPOSURE TO A MULTITUDE OF KEY PLAYERS IN DIFFERENT KEY FUNCTIONS
STRATEGIC MEETINGS WITH QUALIFIED BUYERS IN A TIME-EFFECTIVE FORMAT
NUMEROUS INTERACTIONS WITH YOUR TARGET GROUP THROUGHOUT THE FORUM FOR POWERFUL ALLIANCES
THE DELEGATES
Delegates will include Heads of Marketing, Branding and Sales, Heads of IT and Digital and Heads of Customer & Guest Experience and more.
THE SOLUTION PROVIDERS
Service provider companies will include solutions such as Advertising & Promotion, Content & Experience, Data, Channel Marketing Management and more!
PACKAGE INCLUDES
a two-day agenda of 10-12 pre-scheduled meetings in advance of the forum
meeting area with your company’s logo
networking meals and cocktails
listing of your company details and contact information in a variety of
media
access to premium event content
a directory of delegates attending the Summit
priority re-booking status for the next year’s event
TESTIMONIALS
THE AGENDA
The Travel & Hospitality Leaders Forum's engaging agenda is focused on strategic meetings that offer extraordinary networking opportunities. You will reach the decision makers of your choosing as the entire environment is designed to facilitate growing business relationships and continued discussions.
FILL OUT THE FORM ON THE RIGHT TO RECEIVE MORE INFORMATION ABOUT THE TRAVEL & HOSPITALITY FORUM:
Dr Jan Sammeck, Director
e-Commerce, Deutsche Hospitality
Mauro Oretti, VP Marketing & Commercial Synergies, SkyTeam
Alessandro Bottaro,
Sales & Marketing Director
Mediterranean New Markets, UK, East Europe, Africa and Middle East,
Costa Crociere
Chairman:
Dr Wouter Geerts, Consultant - Travel, Euromonitor International
Ana Marita Brant, Director,
Global Guest Experience & Innovation, Dorchester Collection
John P. Rees, Senior Director of Operations, Middle East & Africa, Marriott International
KEYNOTE SPEAKERS
Oliver Dlouhý, CEO, Kiwi.com
KEYNOTE PANELISTS
Johan Ydring, Head of Brand & Performance Marketing, TUI Nordic
Max Amordeluso, EU Lead Evangelist Amazon Alexa, Amazon
Khaled Al-Idrissi, Cluster Director of Sales and Marketing, Fairmont Ajman and Fairmont Fujairah Beach Resort
CUSTOMER EXPERIENCE LEADERS STREAM
Thomas Stack,Head of Customer Experience, Albatros Travel
Geoffray Maugin, SVP Global Guest Experience & Business Performance (Luxury Brands), AccorHotels
Annette Höher-Bäuerle, Group Customer Experience Director, Thomas Cook Group
Adam Homfray, Director Customer Care & Operations, Blacklane
Cathy Thomson, Global Head of Customer Experience, Hostelworld Group
TECHNOLOGY LEADERS STREAM
Carlos Sánchez, Senior Manager Big Data Analytics, Carlson Wagonlit Travel
Dr Jassim Haji, CIO, Gulf Air
Roberto Abbondio, Managing Director, New Digital Business Eurostar International
Dr Roland Schegg, Professor & Researcher, University of Applied Sciences and Arts Western Switzerland Valais, Institute of Tourism
Matthieu Ruault, Head of Marketing Data & Performance, OUI.sncf
Michael Mrini, Director of Information Technology, Edwardian Hotels London
Cristina de Andrés, Customer Experience Director, Barceló Hotel Group
Kenneth Hervik, Director Digital Guest Experience, Nordic Choice Hotels
Bernhard Christen, Head of Marketing, Swiss International Air Lines
Chairman:
Laurent Delporte, Luxury Hotel Expert, DELPORTE Hospitality
Phillip Haller, VP Brand Marketing, Rocco Forte Hotels
Amélie Malfoy, Head of Global Traveler Marketing & Product Marketing, HomeAway.com
Thilo Hertwig, Head of
e-Commerce, Vienna House
Chairman:
Nick Vivion, Editorial Director, Tnooz
Victor Oliver Rullan, Global Digital Channels Director, Meliá Hotels International
Dr Raj Dhawan, CTO, Contiki Holidays
John Cardie, Director Customer Care UK, Abbey Ireland & UK
Vincent Gillet, VP International Marketing, Hertz
Lutz Junge, Former VP Corporate Strategy and Business Innovation, Lufthansa Technik
Christian Lang, Group Head of Customer & Market Insight, Thomas Cook
Doug Lord, Head of Guest Experience & Insight, Hotels and Restaurants,
Whitbread
