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“Healthcare IT leaders of the future have to be very thoughtful about the value that health IT provides to the organization. It will be increasingly less about infrastructure and day-to-day operations, and more about future-proofing the organization, providing the tools for state-of-the-art medical care, as well as real-time analytics for all members throughout the organization,” according to Michael Pfeffer, Chief Information Officer, UCLA Health Sciences.

Pfeffer is the Chairperson at the marcus evans National Healthcare CIO Summit Spring 2018, taking place in Orlando, Florida, March 19-20.

Can the value of healthcare IT increase while also reducing cost?

Every dollar an organization spends on IT is a dollar not spent on research, patient care or education. While a robust health IT platform is absolutely essential, it is important for leaders to understand that every tool or software they invest in has to provide value back to the organization. They must take full advantage of electronic health records in terms of clinical decision support and processing of financial claims in a timely manner. Leaders should focus on how providers use electronic records and make the system more efficient for them and provide them with access to data so they can improve patient care.

Health IT leaders need to look at current portfolios and future technologies, determine where money can be saved on tools and platforms, and determine what is no longer needed or can be moved to the cloud. Organizations have to get to the essence of what problem they are trying to solve in order to determine what the best tool is, rather than implement a product because it seems good.

Are hospitals utilizing big data as best as they can?

Not really. Big data is still an early frontier and we are learning how to turn large data sets into useful information for users. That is key. As we learn and continue to add different dimensions, such as environmental and genetic data, we will be able to do more with this every growing dataset.

What are healthcare CIOs struggling with today? 

One of the most critical things for success is having a culture that attracts the best and brightest minds in health IT. We have to surround ourselves with people who are smarter than us in different fields and who understand how to innovate. Finding such people is not easy, so if we do not have the culture that attracts smart, creative people, it will be very hard to implement complex platforms and provide value. That is a struggle we all have.

Many CIOs having been focusing away from tools and platforms, that are patient-facing, towards cyber security for example, which although essential, provides no tangible value to physicians and patients. It is all behind the scenes, so they often struggle to show its value.   

What new technologies should CIOs consider for the future? Where will improved outcomes come from?

We have more technologies and data than we know what to do with, so now it is about making sense of it all. It is important to understand that health IT, in general, does not change outcomes but processes. Looking at the data we currently have, we must understand where the problems are and implement tools to help providers be more efficient and provide information at the point of care so they can make the right decisions for patients.

Any final words of advice?

Healthcare IT leaders must do a lot of listening. Listen to patients, providers and the organization, understand what problems need to be solved and how health IT can provide value to do so. That is critical. In order to do that, they must invest in the culture of the health IT organization to attract the best and the brightest people in order to solve these incredibly complex problems.

Michael Pfeffer

Chief Information Officer

UCLA Health Sciences

The Healthcare IT Leaders of the Future

Recent Delegates
  • Chief Medical Information Officer, Akron General Health System
  • Chief Technology Officer, Cedars-Sinai
  • Chief Information Officer, Citrus Valley Health Partners
  • Chief Medical Information Officer, Detroit Medical Center
  • Assistant Medical Director & Chief Medical Information Officer, Kaiser Permanente
  • Chief Medical Information Officer, Providence Health and Services
  • Vice President, Clinical Systems, UCSF Health
  • Vice President & Chief Information Officer, VCU Health (Virginia Commonwealth University Health System)

     and more…

About the National Healthcare CIO Summit Spring 2018

The National Healthcare CIO Summit is the premium forum bringing senior level healthcare IT executives and solution providers together. The Summit offers an intimate environment for a focused discussion of key new drivers shaping the healthcare industry. Taking place at the Omni Orlando Resort at Championsgate, Orlando, Florida, March 19-20, the Summit includes presentations on mastering M&A activity, upping the game with actionable analytics, interoperability and the future of healthcare, and evaluating the best methods for patient engagement.

Copyright © 2017 Marcus Evans. All rights reserved.

Summit Speakers
  • James Brady, Area Chief Information Officer, Kaiser Permanente
  • Ryan Smith, SVP, Information Technology – CIO, Banner Health
  • Stanley Huff, MD, Chief Medical Informatics Officer, Intermountain Healthcare
  • Rod Echols, AVP & Chief Architect, Technology Strategy & Planning, Carolinas HealthCare System
  • Deborah Cancilla, VP, Chief Information Officer, Atlantic Health
  • Joel L. Vengco, SVP & Chief Information Officer, Baystate Health
  • W. Ed Hammond, PhD, Director, Duke Center for Health Informatics, CTSI, Duke Health
  • Barbara Adams, MSHI, MBA, Chief Information Officer, Cornerstone Healthcare Group

     and more...

March 19-20, 2018

Omni Orlando Resort at Championsgate, Orlando, Florida

 

Ahead of the marcus evans National Healthcare CIO Summit Spring 2018, Michael Pfeffer 
discusses how healthcare IT leaders of the future can provide value to their organization
 

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