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Live e-Series: 

The Exceptional PA, EA, Administrative - CPD Certified and Endorsed by IAM

^{Embracing the Evolution of Executive Assistant Role and the Changing Responsibilities, Duties and Perception During These Difficult Times}

4 - 5 June 2020

Online, Africa 

marcus evans Africa

An Interview with Heather Baker,  Director of Baker Thompson Associates

In a world of uncertainty, we have to be prepared and resilient and make sure that we are able to carry on our duties and responsibilities. It is now more than ever that executive assistants have to be resilient and be the support - their executive needs, when leading through the crisis. Ahead of the Live e-Series: The Exceptional PA, EA, Administrative - CPD Certified and Endorsed by IAM online training course , we spoke to Heather to give you a heads up on what this training will be about. Join our 2-days online programme to get the tools and the skills which offer an innovative, practical and immediately applicable approach for Executive Assistants at all levels who are committed to dramatically improving their individual productivity — without compromising their own personal goals and aspirations. 

1. In light of this current challenging situation with Covid 19, how can EAs be of the Highest Value to their Executive(s). Your personal take on this.

EAs are vital to the continuing success of an organisation during this global pandemic. They can assist in holding the teams together if people are working from home, they can support and reassure their managers and they should ensure they are fully conversant with the technology needed to assure business continuity.

2. EAs being the ultimate support to their executives and making sure that everything is under control, what is your advice to EAs in keeping calm and remain productive.

It is important to remember that, although you may have more time to work (when we are not commuting), we may not be as productive because of “lockdown brain fog”. The symptoms most people are experiencing during this crisis are similar to those of grief; don’t set yourself unrealistic targets. “Simply do the first thing”.

3. What are some technologies available for Assistants to support seamless remote working especially during this time of change?

People are using Zoom, Microsoft Teams or Skype; they are messaging with WhatsApp or Slack… and there are new technologies becoming available as we speak.

4. Having a good healthy relationship with Executives and colleagues is very important to any EAs. Your thoughts on this as how do EAs cultivate good working relationships with their Executives and others while working from home?

Very regular communications and building rapport; all discussed during our training.

5. Can we talk about the "New Norm" and has it affected the EAs much working from home and can they stay motivated while working from home?

We can, but everyone’s “new normal” is different. It is having a huge impact on EAs but, given that an Exceptional Assistant will already be very flexible, they can adapt. Motivation will fluctuate; accept that as a “new normal”.

6. With your extensive experience working with C-Suites and also working around the globe facilitating Professional EA courses, do you have any advice for the EAs and PAs especially now during the challenging times.

Above all, take care of your mental health; take breaks, get exercise, eat well and remember, everyone is feeling vulnerable.

7. What do you want delegates to take away from your sessions? 

Techniques and skills that work for them in their situations; it won’t be the same for everyone. I want attendees to feel more confident and to fully understand how vital they are for the success of their organisation.

Why you should attend this?

   Introducing Marcus Evans Live e-Series Trainings

To help you continue to upgrade and stay in touch with fellow industry peers and seniors, marcus evans brings you our Live e-series trainings. Through our virtual platform, you can engage with internationally renowned trainers and industry professionals from across the region from the comforts of your home or office. We will deliver the same high-quality trainings to you at your desk through compact and detailed 4-hour block sessions across two days, ensuring that you stay up-to-date with the latest findings and best practices from your industry. Our Live e-series trainings are based on the science of transformation and features:
• Interactive features valued by delegates
• Pre-course Questionnaires
• Group discussions with the trainer and other attendees
• A direct two-way communication channel with the trainer
• Content polling and quizzes
• 1 month access to online resources
• Certificate of attendance, much like our on-site trainings

Practical insights from active practitioners in your sector

Trainer

• Heather Baker  

Heather is an experienced and enthusiastic trainer with the ability to coach and motivate employees. Her experience, energy, enthusiasm, expertise and excellent presentation skills make her a popular and successful facilitator. She works with PAs, secretaries, administrators and receptionists around the world, enabling them to enhance their working practice for their own career development and their organisations’ success. She is also very aware of the changing nature of the work environment and therefore the role of companies’ employees.

For registration pricing and multiple attendee discounts, please contact:

Anna Foo Koay Kuan

annako@marcusevanskl.com