More Information

Learn, explore and unleash your inner chef.

For more information, please contact:
 Sarin Kouyoumdjian-Gurunlian

Ahead of the marcus evans Travel & Hospitality Leaders Forum 2018, Oliver Dlouhý 
discusses how became one of the most admired travel start-ups in Europe

How Has Transformed the Travel Booking Industry

Oliver Dlouhý


Recent Delegates
  • Head of Brand Management, Austrian Airlines
  • Managing Director International Member Services, Best Western Hotels & Resorts
  • Brand & Customer Experience Director, British Airways
  • Chief Digital & Innovation Officer, Emirates
  • Director of Technology Innovation, Carnival Cruise Line
  • Director e-Commerce & Digital, Hilton Worldwide
  • Director of Sales & Marketing, InterContinental Hotels Group
  • Chief Group Marketing & Digital Officer, Thomas Cook Tours

     and more…

Copyright © 2018 Marcus Evans. All rights reserved.

  • Ana M Brant, Director Global Guest Experience & Innovation, Dorchester Collection
  • Max Amordeluso, EU Lead Evangelist Amazon Alexa, Amazon
  • Dr Jan Sammeck, Head E-Commerce, Deutsche Hospitality
  • Antoine Dubois, SVP Marketing Global Strategy, Accorhotels
  • Dr Raj Dhawan, CTO, Contiki Holidays
  • Lutz Junge, Former VP Corporate Strategy and Business Innovation, Luftansa Technik

     and more...

“At the heart of’s success lies its proprietary algorithm that allows users to automatically combine flights from nearly 700 airlines into a single itinerary. This results in significant customer savings,” according to Oliver Dlouhý, CEO, “The industry is shifting away from individual hotel and airline websites to metasearch, and companies such as due to our interlining capabilities,” he adds.

Dlouhý is a keynote speaker at the marcus evans Travel & Hospitality Leaders Forum 2018.

How did become one of the most admired travel start-ups in Europe?

A process called “virtual interlining” is at the heart of our success. allows users to combine flights from nearly 700 airlines into a single itinerary, including budget carriers that normally do not collaborate with each other.

Industry surveys show is on average 28 percent and sometimes even up to 80 percent cheaper than the competition. Our online travel agency handles more than 50 million daily search queries and offers over 225,000 updates per minute, allowing users to find the best deals via notifications and price alerts. It guarantees alternative flights or a refund to customers in case of flight delays and cancellations.

What lessons did you learn along the way that could be useful for other executives in this industry?

I enjoy getting people excited about my ideas and sharing my vision and innovations. By engaging all my fellow teammates together we can create something really great. Creating enthusiasm and empathising with people and ideas is key, in my opinion.

How can other organisations apply the start-up mindset to achieve organisational growth?

It all comes down to company culture. For it all happened organically. We were a small family that grew into a larger family, and now we are nearly 2,000 employees! We managed to keep our start-up mindset (the cooperative and goal-oriented culture, as well as the work-hard-play-hard mindset). We have, however, matured as an organisation and were able to put in processes that helped us manage our rapid growth.

What trends and innovations do you predict for the future? How could travel and hospitality organisations prepare?

The future of travel booking will definitely remain on-the-go and by voice recognition; so far nearly two million people have downloaded our app. The industry is shifting away from individual hotel and airline websites to metasearch, and companies such as due to our interlining capabilities.

Coupled with this I see an increasing convergence of metadata players and online travel agencies currently. We see a lot of “coopertition” and “frenemies”. For example, we work as partners with Skyscanner, Kayak and many others. It benefits us all.

It is my aim to offer multi-modal transportation to as wider a global audience as possible, backed up with rich, accurate, real-time content and data.

In the end, this can only be good news for consumers, who need all the tools at their fingertips to be inspired, research and book their chosen travel.

18 - 19 June 2018 
Fairmont Le Montreux Palace, Montreux, Switzerland

About the Travel & Hospitality Leaders Forum 2018

The Travel & Hospitality Leaders Forum 2018 allows marketing and branding leaders, technology and digital directors, and heads of customer experience from leading organisations in the travel and hospitality industry to unite and actively collaborate with the travel and hospitality professionals driving innovation in their sectors. Taking place at Fairmont Le Montreux Palace, Montreux, Switzerland, 18 - 19 June, some of the key areas of discussion include optimising global distribution channels, refining branding strategies, elevating customer experiences, driving steady innovation, and leveraging emerging technologies, among others.

Fix the following errors: